Microsoft Goes SAASy

Flashback

Used to being the unchallenged leader during the early days of information technology, Microsoft never had it as easy since the advent of the internet. No matter the hot new internet technology, Microsoft was forever caught napping. It was never the innovator and forever a laggard in terms of success. Google trounced it at search and online advertising, Yahoo at instant messaging and consumer mail, Blogger, Wordpress and Typepad were far better at blogging software, it never even appeared on the battle ground of social networking with MySpace and Facebook ruling the roost.

But there were certain markets, especially corporate markets, in which Microsoft continued at have a strangle-hold, which kept its cash registers clinking, and at a frantic pace at that. These were the PC OS market with its Windows series, MS Office for Office suites, and its prize cash cows – MS Exchange and MS Sharepoint for enterprise messaging and collaboration.

Now, the above mentioned software are essential for every enterprise, and 5 to 10 years back, Microsoft did undoubtedly offer the most robust solutions available. In those days, since every body was eyeing the juicy big business enterprise segment, with their thousands of users implementations and IT budgets bursting at the seams, it was for that audience these software were developed. So although Exchange and Sharepoint required dedicated servers, complicated implementations and dedicated IT to man and maintain the system, nobody really minded, because these mega enterprises had the money and staff to spare.

The Present

But there was a segment which minded it, the small to medium size business (SMB), segment which had neither the staff, nor resources, nor the inclination. Since not many alternatives were available, they either had to bear the burden, or do without these technologies altogether. But in recent times, things have started to change. In the past 3 years or so, a new approach has emerged, spurred on by technology improvements and increased bandwidth – the software as a service approach. And its primary market is the small to mid sized business segment.

In a recent SaaS survey conducted by Cutter Consortium, nearly three-quarters (72%) of the people who responded reported that they are using Web-based solutions to fill unmet needs. More than a quarter of the respondents (28%) are hoping that these solutions will cut their costs by 20%-30%.

It is true that there was some initial skepticism initially about the viability of SAAS solutions, in that it involves letting go of some control and allowing the organization’s critical data lie on a third party SAAS vendor’s servers. But the benefits of this approach have been so overwhelming, and due to providers like salesforce.com and HyperOffice providing SAAS solutions effectively over the years, that organizations across the board, from small to mega enterprises, have been converted.

Microsoft Plays Catchup

With the enterprise market saturated, Microsoft has also been eyeing the relatively untapped small to mid sized business market in the past few years. Considering the success of SAAS with this segment, Microsoft has introduced offered a succession of software offered as a service in recent times, under the Microsoft Office Live banner. But the real success story with this segment was “hosted Exchange” and “hosted Sharepoint” solutions offered by independent vendors; many of them certified Microsoft partners. First, a little refresher:

What is Hosted Exchange (and how it differs from Exchange Server)?

Every company needs dedicated company email for its employees, as well as some basic productivity solutions to lubricate everyday working (task management, calendars, address books). To cater to these universal needs, Microsoft developed Exchange Server whose major features consist of electronic mail, calendaring, contacts and tasks. The front end client for Exchange through which employees access all this information is usually Outlook, but Exchange also supports mobile and web based access (called Outlook web access or OWA for short). But implementing Exchange is hardly easy, as it includes setting up a dedicated server, undertaking a complex Exchange implementation, in addition to additional anti spam and anti virus implementations for the security of the server. Also, dedicated staff needs to be hired to monitor the system and keep it running, and to manage a myriad of complexities that may arise, since Exchange is a vast solution.

Under hosted Exchange however, all aspects of implementation and maintenance of the Exchange implementation are outsourced to the servers of a specialized “hosted services” provider. Customers still get the most of the features of Exchange – dedicated email, shared calendars/contacts/tasks, and premium features like mobile and web access to information (typically at an extra cost). But unlike an in house implementation, where everybody accesses Exchange over the local network, in this case it is accessed over the internet. This approach is especially beneficial for small to medium businesses which are saved the huge costs of in house implementation and instead have to pay a reasonable monthly subscription.

What is Hosted Sharepoint (and how it differs from Sharepoint Server)?

Apart from basic email capabilities, companies also need the ability to manage the company’s information, stored in documents, and the ability for employees to work together on this information. This is what SharePoint, Microsoft’s browser-based collaboration and document management platform does. It can be used to host and create a company’s web site that includes shared workspaces and documents, as well as specialized applications like to do lists, discussion boards, wikis and blogs. But Sharepoint’s power is coupled with its complexity. It’s implementation is no less cumbersome and costly than Exchange. Moreover, it is not end user friendly. Subject matter experts cannot share their knowledge directly; they always have to either go through IT intermediaries, or undergo specialized training which consumes time and diverts attention from competencies.  Knowledge is not dispersed freely through the organization, but is choked by having to pass through the IT bottleneck.

As with hosted Exchange, under hosted Sharepoint, all aspects of a company’s Sharepoint implementation and management are outsourced to third party vendors. Customers can still access all of Sharepoint’s features over the internet, but for a reasonable monthly fee.

Microsoft Takes the Big Services Plunge

As long as the hosted market was not sizable, Microsoft was content selling Exchange and Sharepoint as software products, and let its partners and independent vendors do the hosting. But considering the bourgeoning of the SAAS market lately, and its future outlook, coupled with tough competition from “alternative” collaboration and messaging offerings like Google Apps, Gmail and HyperOffice, MS finally In Oct. 2007, Microsoft finally took the plunge when it announced hosted Sharepoint and Exchange for enterprises with more than 5,000 seats – titled Exchange Online and Sharepoint Online. In Feb 2008, it went one step further by opening these services to all organizations, irrespective of size.

The Hot News – Microsoft’s “Hosted Service Bundles”

Keeping with its recent rapid movement, on July 8, 2008, Microsoft made another announcement, introducing a novel, if not controversial strategy. In addition to offering its hosted services as single offerings, it announced that early in 2009, it would also offer them as “bundles”, a combination of services at a reduced total cost.

Microsoft has introduced two “bundles”, titled the Deskless Worker suite and Information Worker suite. The deskless worker suite is priced at just $3 per user per month, and will include Exchange Online services as well as read only access to Sharepoint Online services. This is supposedly targeted at workers who typically spend only a very small part of their day in front of the computer. The information worker suite is priced $15 per user per month and includes a full range of offerings including Exchange Online, Share Online and Live Meeting, Microsoft’s web conferencing software.

An Assessment

Great Solution?

At first view, it would seem that Microsoft has come out with a great offering. The entire range of Microsoft’s best of breed enterprise applications, rolled into one, available at a very affordable monthly fee. Exchange online for email, calendars, address books, task management and access over the web and mobile; Sharepoint Online for collaboration and customized portals for teams and partners; and LiveMeeting to conduct audio and video conferencing with multiple participants no matter where they are. All at the customers disposal, in a single offering, at an imminently reachable $15.

A good opportunity to validate the parts – as in they have the right idea messagin, project collaboration, document management, Outlook sharing, couple with online meetings.

Think Again

Whenever something seems so perfect, it always makes sense to bring ones guard up, and look closer. The first phrase to reconsider is – “rolled into one” or “all in one”. Does it mean that all of Microsoft’s great offerings have been integrated into a single, seamless solution, with all aspects communicating with each other? Or does it mean something else.

Well, it means something else. All in one refers more to “all in one pricing”. The services remain exactly as they were; only they will cost less when purchased jointly. Individually, Microsoft sells hosted Exchange Online for $10; SharePoint Online for $7.25; Office Communications Online for $2.50; and Office Live Meeting Online for $4.50. So a joint pricing of $15 means a saving of $ 9.50 per user per month.

Moreover, even the separate components of Microsoft’s new offerings are bare bones solutions, requiring implementation and configuration, before a workable solution is set up. This is effort most small to mid sized businesses are not equipped to make, nor do they want to make. Although the pricing of Microsoft’s bundles may be very tempting, a major reason companies go to “hosted service” providers in the first place is that in addition to hosting they also offer “managed services”. All aspects of configuration, integration and maintenance are their hassle. If all the components – Exchange, Sharepoint, LiveMeeting and Office Communications; are to be integrated into a single seamless solution, that will require massive implementation.

So, although Microsoft’s offering looks enticing from a distance, it is hardly the end to end, ready to use solution businesses are really looking for. Microsoft offers all pieces of the puzzle, but they remain separate pieces that don’t fit together. Even the measly priced Deskless worker suite has attracted a lot of flak. The verdict is that it caters to an imaginary class of worker who needs only read only access to company information. Although real life workers of this class don’t access the company’s information systems as much, they often interact with the system in critical ways. An example is a nurse who may need to keep the hospital’s drug stock updated.

Hosted Service Provider’s Perspective

With Microsoft jumping into the fray, and at very competitive prices at that, traditional providers (Microsoft Solution Providers) of Exchange and Sharepoint hosting are certainly feeling the heat. Setting up Microsoft infrastructure on their servers, and further selling it as a service offered them a steady and ongoing revenue stream. But Microsoft offering such services directly will certainly cut into their pockets as they can hardly hope to compete with Microsoft’s pricing.

Microsoft was well aware that the latest announcement would pinch hosted service partners bad, and not intending to cut them out of the picture completely, it made another announcement intended to keep them interested. Partners can resell Microsoft’s new hosted service offering and pocket a percentage of the ongoing revenue. Partners will receive 12 percent per user, per month, up front for a first-year contract, and 6 percent per user, per month, of the ongoing subscription fee. So in the first year, resellers of hosted services will receive 18 percent margins on the subscription value, and 6 percent for subsequent years. But in spite of this carrot, partners are still smarting, because reselling Microsoft services won’t be nearly as profitable as letting out on premise implementations. 

Some Microsoft solution providers are worried that this puts them in the feast-or-famine mode of trying to find the next project to generate consulting revenue as opposed to recurring revenue streams associated with keeping Exhange and SharePoint servers running.

There is Hope

Although hosted service providers who provide bare bones hosted Microsoft products will feel the competition from Microsoft’s new offerings, but there barely are any vendors who do just that. A vital part of what these companies do has always been adding value by offering integration, consulting and management services on top of the basic Microsoft products they host for their customers. And this need for integration, management and consulting still remains because Microsoft will merely offer basic hosting of its products, while end customers need ready to use products, without the hassle of implementing and managing the application.

So, these companies can continue to do what they’ve been doing all along and still attract customers – host Exchange and Sharepoint on their servers, and build solutions on top of that and offer them to customers as services. Alternatively they can resell Microsoft’s hosted services by adding value added services on top of that, and attract a premium price. One example could be offering support for email on iPhone and Blackberry that stripped down hosted Exchange does not. Or a company could integrate all the components of Microsoft’s bundle – Sharepoint, Exchange, LiveMeeting and Office Communications, into a single seamless solution with a centralized console.

The Search for Truly “Complete” Solutions

Although with this announcement, Microsoft didn’t quite deliver what it seemed to offer, the need it sought to address is nonetheless very pertinent. The need for a truly end to end, integrated messaging, collaboration and web conferencing solution, with each component fitting seamlessly into the whole and communicating with every other component. Solutions which don’t require any hardware, downloads or maintenance and are ready to use from day one. Solutions which come at an affordable monthly subscription.

So, do end customers have to wait for a couple of years before somebody else takes up this challenge? The answer is a resounding “certainly not!”. Although Microsoft may make it seem like it was the first to serve this compelling need (not that it really did serve the need), it was for the precise reason of pressure from rival products that Microsoft took the “bundled hosting” plunge. Google for one offers many compelling alternatives to Microsoft’s Exchange and Sharepoint with Google Apps, Google Pages, Gmail et all. But even Google’s star products are piece meal, and it hasn’t so far come up with a truly integrated end to end solution. Moreover, it doesn’t have a web conferencing solution at all, which would be vital in a totally complete solution.

But there is a another category of solution providers, who may not be as big as Google and Microsoft, or get that kind of frenzied airtime, but they have for years offered very compelling solutions to small and mid sized businesses. Many of these solutions would put the biggies to shame, and are in intimate touch with the real needs of the small to mid sized business segment. To present my case, I shall discuss the web based application HyperOffice. HyperOffice has been operating in the “Exchange and SharePoint Alternative” domain for years, and they’ve built their solution bottom up, based on experience. It would not be wrong to say, that they’ve been doing for years what Microsoft promised to do just now, and did not do even that.

Now to assess HyperOffice on the basis of the parameters we have defined for a truly end to end solution.

Exchange Features

HyperOffice includes business email, shared contact management, shared calendars and shared task management. It also includes Outlook integration and can be used to power the Outlook accounts of your employees as if Exchange were running in the background, only that its not. Users can access their accounts on their desktops using Outlook or online using any Mac or PC browser and all information is automatically kept in synch. Moreover users can also access and synch their accounts from mobile devices like iPhone, Blackberry etc.

Sharepoint Features

As an alternative to Sharepoint, HyperOffice includes a publisher tool which can be used to set up dedicated intranet and extranet workspaces for employees, departments, partners or clients. The publisher allows for deep customization of the workspaces according to user needs. Users can finely manage the appearance, layout, pages, interlinking of these workspaces. In addition they can choose from a range of collaboration tools to add to each workspace – document management, calendars, address books, to do lists, task management, forums, IM, polls etc.

HyperOffice also includes a rich online document management tool. It allows for easy online storage and organization of all file types and allows people to collaborate on documents using features like versioning, notifications, locking, overwrite protection etc.

Web Conferencing

Keeping with growing travel prices and increasing openness of companies to web conferencing as a mode of communication, HyperOffice has recently introduced HyperMeeting, its web conferencing tool. It is as robust as any web conferencing solution, with the ability to conference with upto 125 participants, file distribution, presentations, application and desktop sharing, whiteboard etc.

Integratedness

The best thing about a solution like HyperOffice is that all parts fit perfectly into the whole. This makes sense, because even in a business, all parts are forever interacting with each other, and so it should be with a collaboration solution. Consider the following scenario – A web conference needs to be set up. Since it is a meeting, invites need to be sent out to all the participants. So an automatic invitation tool will be involved. The invitation tool will need to talk to address books so that the right recipients are selected. Moreover, to ensure that participants don’t have clashing schedules, calendars will need to be compared. Before the meeting is undertaken some documents may need to be distributed to the participants, and collaborated on. So the document management tool would be involved. The conference may relate to an important milestone in a project. So the project management tool would be involved. This is only one situation in which one can envision different parts of the system having to interact with each other; there may be a myriad of other such situations. The synergies that are to be had in such a system are tremendous.

In HyperOffice, different parts of the system come together simply, logically and effectively. It’s no wonder that it’s been nominated for many awards under the “design” category. The solution allows users to set up workspaces for individuals with tools like email, personal document libraries, address books, calendars, to do lists, links, reminders etc. On the second level workspaces can be set up for groups with looks like document management and collaboration, shared calendars, shared address books, group tasks, web conferencing, forums, polls, chat etc. This is a great example of the coming together of messaging, collaboration and web conferencing features.

Moreover, HyperOffice includes a myriad of other features which can only come after years of experience working with clients. These are the ability to integrate the solution with Outlook, mobile access for devices like iPhone and Blackberry, and the ability to manage documents and drag and drop upload documents directly from the desktop.

Another great aspect from an administration point of view is the ability to manage everything from a central console. All aspects of collaboration are contained within HyperOffice and users don’t have to look in different directions and learn a myriad of software for different uses.

Tailored for SMBs

Big names like Microsoft and Google always eye the bigger customers of the range of around 5000 seats because of the juicer profits to be gotten from those clients. So both the products and the services offered around these products take shape with that segment in mind. Smaller companies like HyperOffice, however have been developed specifically for the small to mid sized business segment, and refined through years of experience. The onus is on developing ready to use products with easy “push button” functionality.

HyperOffice just needs a signup and can be set up almost instantly. It is an end-user’s tool, as just about anybody can get on the system and publish information or use the tools. No technical expertise is required to implement or use it. Moreover, they also offer free training and support services to assist companies along the way. If a customer chooses, they can easily scale down the solution, and choose only a subset of the tools offered based on its needs and comfort level, rather than the entire suite.

Conclusion

In conclusion, although Microsoft has opened its hosted solutions to all, they still remain suitable for organizations which are largish if not large. Vendors could also resell Microsoft’s bundles by throwing in integration and management services, but then they will ask for a premium price and the low price tags won’t remain. Frankly, even in their hosted avatar, Microsoft tools are still not suitable for small businesses because they never were developed for this segment, and the effect will always be of trying to squeeze a big foot in a small shoe.

Clearly, the lesson for growing organizations is that although Microsoft and other big names have rather belatedly gotten on the “Small to medium sized business” bandwagon, one has to cut through the hype, and look in all directions for the best solution. And more often than not, the most compelling solutions will come from elsewhere.

 



By: Pankaj Taneja

About the Author:

George

Nikki ? asked:


Last year, I took Computer App/Keyboarding, and this year I’ll be taking Microsoft Word and Excel. In the future, I want to go to college for entrepreneurship and eventually open my own business. Next year, I plan on taking Small Business Management and Office Assistant as my 2 electives. Office Assistant seems like a fun class, but is it a bad idea? You get to work in the school’s office for a period. What other electives should I take in my senior year?

Joey

Owning a small business or pursuing your entrepreneurial dreams is full of benefits. However, the one issue that small businesses, freelancers, and entrepreneurs often struggle with is health insurance. Here are some facts about Americans who lack health insurance:

- 3.5 million uninsured people work full time and earn over $75,000 a year

- 60% of people without health insurance are people that have full time jobs

- 18% feel of people say they don’t have health insurance because they feel they are “invincible”

- Those that don’t feel invincible worry that a medical emergency could destroy their financial future.

After trying a quote or two online and becoming disheartened by the cost of individual health insurance plans, many small business owners and entrepreneurs manage their health care by “hoping” that they won’t get sick. While hoping for good health may help for a while, it’s not a permanent solution and one that is constantly weighing on the mind of the uninsured.

However, there are more options for individual and small business group health care than many people realize. In this article, we’ll discuss three creative health insurance plans for the small business owner:

Group Plans

Many people don’t realize this, but a business run by a solo entrepreneur can quality for a group health plan in many states! The advantage of a group health care plan is that it is often more affordable than an individual plan. When your business offers a group health care plan it’s an attractive incentive for employees to join your company so that you can attract top talent and grow your business as needed. In some states it is even possible to cover contracted 1099 employees with a group health care plan.

Health Care Spending Accounts (HSA’s)

Many people have never heard of a Health Care Spending Account. Those who have heard of HSA’s are often under the impression that Health Care Spending Accounts are only an option for wealthy and healthy- but this is not the case!

A Healthcare Spending Account provides a tax free place to keep money that will be used for qualified medical expenses for you and your family. By making voluntary, tax free contributions to your HSA, you have money on hand to pay for medical expenditures that is tax-free upon withdrawal. Because of tax savings, you are likely pay less with an HSA than with a traditional individual health care plan.

Benefits Carving

In some states, you can ‘carve out’ benefits from a standard health care package as a way to lower monthly premiums. There may be feature of a standard health care package that you don’t need and therefore may not need to pay a premium for. For example, you may want to build a plan that allows you 2 doctor visits per year for a low co-pay and agree to pay the full amount for any visits beyond your allotted amount. Any number of creative mix and match options are available to arrive at a premium that is right for you.

Affordable Health Care is a Reality with a Creative Plan

Health insurance agents who understand health care plans inside and out can help you find a plan that meets your needs and price range. By getting quotes yourself online, you may be missing out on ways to cut down costs.



By: Christine OKelly

About the Author:

Keith

Business management refers to one’s ability to manage a business effectively and efficiently while retaining profitability. But what does that mean? Anyone can ‘manage’ a business, right?

But do we really know how to manage a business? And if we do, what does that entail? Do you just run around your company telling people what to do or run to the bank and make deposits at the end of the each week? Is that business management?

If that is all it takes to run a business, why isn’t everyone a business owner? If managing a business is so easy, why are there consultants? Simple answer: business management is more daunting a task than we may think.

I have always said that no matter how large or small a company is, it is an overwhelming task to manage the everyday issues. We could all use a little bit of help.

Traditional business management, which is what I have studied and is the methodology I use when discussing business issues with clients, takes into account all aspects of running a business, large or small.

Whether it is a million-dollar company or a billion-dollar company, all companies run the same.

Traditional business management is pretty much self-explanatory; it is managing business through traditional methods that have been used for many years.

Those traditional methods incorporate three aspects: sales and marketing strategies, efficient operation and productions methods, and finance and accounting (SG&A). I believe all business owners should have some understanding of these areas of business and try to manage them as best they can. Most large companies focus on these areas in that they have the resources to pay employees who specialize in these particular areas.

For example, consider some of the largest companies in the United States like Home Depot, Starbucks and Dell. These companies require precise and expert management of their business operations at all times while maintaining a positive financial position for investors. These businesses pay full-time employees to function in the company in particular capacities.

When we look at small businesses in the United States, we have to ask, “Do small businesses have the financial resources to pay for similar resources such as a chief financial officer, or a qualified VP of Sales”? Quick answer: no! Actually, no is the only answer.

When we look at larger companies and how they manage their sales and marketing efforts, we find that larger companies have the financial resources to hire employees on a full-time basis who are experts in sales and marketing.

We can say the same for the third aspect of traditional business management, operations and productions. Once again, large businesses have the revenue available to have full-time positions for a general manager, a production manager, and sometimes, a Vice-President of Operations.

Again, small businesses rarely have the opportunity to pay experts full-time salaries, which could cost a business thousands of dollars annually.

So, now we know that traditional business requires the expertise of individuals in particular areas, such as finance, marketing, sales, production, operations, and management.

As a small business owner, can you pay the full-time wages of each of these employees? Do you have to hire all these employees in order for you to spend less time in the office worrying about business issues?

I have seen many million-dollar companies and I have seen a few billion-dollar companies; the only difference is that one pays for expert full-time employees and the other doesn’t. Obviously, the larger companies have the money to pay for expert employees, and small businesses don’t.

So how does the small business owner learn the basics of business management without paying for an MBA or spending thousands of dollars in annual salaries for experts?

Recently traditional business management had to make room for a new aspect of business: technology.

Through the years traditional business management has had to marry its strategies with the proliferation of technology where every business owner from Starbuck’s to Jim’s Auto has had to incorporate technology into its everyday operations.

The problem is that business believed that technology was going to be the solution for every problem, but it wasn’t until recently that business management thinkers realized that technology will fail if it is not implemented properly. That is, traditional business management must seamlessly marry itself with technology.

So, now you have this traditional business model to think of, and you also have to think that the model has incorporated technology. You see, managing a business is not as easy as it sounds. When you look at this business model I know for sure that you have never looked at your business in this way before. Believe it or not, graduate schools teach this stuff and larger companies obviously have the money to pay someone to think of this stuff, but what about the small business owner?

Small business owners do not have the financial resources to pay for this thinking and consulting companies for some reason; do not necessarily speak to the small business owner. Why not? Most consulting companies are always looking to fry the “big fish”, the 1% of businesses in the United States that can afford the phenomenal fees they charge.

Larger consulting companies do not have the time or the desire to speak to small businesses, nor will they change their fees which range over $400.00 per hour.

One of the comments I hear often in small businesses is, “Great idea, I wish I could get my people to do that, but I can’t expect them to change their ways.” I say, “You’d better get them to change their ways or you could be out of a job”!

Oddly enough, small business owners are reluctant if not skeptical in getting help for their business. To this day, I have yet to figure that one out. Why don’t small business owners look for help?

I firmly believe that business is business regardless of the size of the company, the annual revenues, or the number of employees. Keep in mind that the largest businesses in the world were once small businesses and today they are worth a great deal of money. All businesses “managed” their way to the top, regardless of the industry.

I have seen numerous multi-million dollar businesses in every industry, to include contractors, restaurants, service companies, and manufacturing companies. And I have also worked for companies that are worth billions and billions of dollars. They all have one thing in common: They all run the same some just have more revenue than the other.

I have always said that no matter what you produce to sell, HOW you produce it is what is of paramount importance to the growth of your business.



Your business is not too small or too large for a review of its current business processes. I have not met a business owner, a president or CEO of a company who can tell me that their business is running so smoothly that they don’t need to change. That is simply not true.

The natural stirring of the U.S. economy is what causes the need for change in all businesses of all sizes and I guarantee that if you are not constantly rethinking your business strategies, your competition is.

Can you say that your business is flexible enough to manage your competition and stay ahead of the curve, or that your business can handle the daily economic fluctuations in the U.S.?



Ask yourself some of the following questions.

1.Have your total revenues gone up or down from last year?

2.Has your profitability gone up or down from last year?

3.Where is the next dollar coming from?

4.Are you tired of going to work?

5.Do you have adequate inventory levels?

6.How many employees report to you on a daily basis?

7.Do your employees actually do what you ask and expect of them?

8.Do you have a management team in place?

9.Is there business expenses you wish you didn’t have?

10.Does every employee in your company have a specific job function that justifies their labor burden?

11.Do you remember when owning your business was fun for you and your family?

12.Do you believe your company operates as smoothly and efficiently as it could?

13.Do you have a long-range plan?

14.Do your employees share your vision of the business?

15.Who do your employees go to when there is a problem?

16.If you actually met me, would you be able to tell me that your business doesn’t need to change, or that it is truly profitable?

If you are ready to move your business forward, get some help. Believe it not, the success of your business is important to this great Nation.



By: Luis Luarca

About the Author:

Arthur

hanny c asked:


just wanna get small effective ways to start in managing small business

Ian

happysmiley asked:


I’m a single parent and have little experience in business. I’m seriously considering to own a small business, but don’t know how I can handle it and what type of business is relevant to my studies of business management. Where can I get supports and assistance. I do research and find most of shops for sale are NOT doing well, but asking for a high price becase most of them going through business brokers. How do find a good shop at a reasonable price and be suitable to my own personal circumstances? Welcome all your comments and responses. Please don’t send offended comments.

Hamlin

Pain_of_Unhappiness2 asked:


My business is somewhat slow [death]. I am losing my small business with other competition business that run just like me. The other competition business’s are stealing my Customers with lower prices.for example” Walmart Vs. Kmart. I just started my small tiny business about 3 yrs ago. I am very new to all this business management. This is so depressing for me. As I always give my utmost professionalism to many customers. Thanks everyone.
Since I just started this business, I hardly ever worry about profits coming in. I just let the profits come in naturally.
Most of my sb is by word of mouth and showing just business cards only! I am starting this business of mine from the ground up, since I don’t have any big money to spend on expensives tools, supplies and equipment. I really don’t want to give up!!!! I am very happy with my little tiny small business, but the competition guys are stealing away my customers. Thanks
What can I used for bait to attract more and more customers??
Or should I just be patience and grow in small tiny baby steps. Slowly but surely, even when periods of dry spell come on in.

Oswald

CR asked:


I hold two degrees, an Associates in Paralegal, and a Bachelors of Business Management. I also have tons of work experience.
I’ve contacted the SBA and was told that I would have to invest at least 25% of the capital before they can help me.

Basil

Starting a small business without the aid of a credit card can be quite stressful. Since business expenditures can be add-up to significant tax deductions, it is imperative to separate personal expenses from work-related charges. Aside from the tax savings, a business credit card represents expanded options; particularly with the right card.

As with any financial product, not all business credit cards are the same. An annual statement is a popular feature of most business credit cards. Tallying up business related products and services are made simple with the convenience of recorded statements. Nevertheless, a good business credit card should have other features besides a balance sheet. Here are other features, to look for in a small business credit card:

· An exceptional credit line

· A low preferred business APR

· Extra business credit cards for employees

· Customizable business checks

· Custom cards with your business name

· Complimentary online account management

All of the above features can be mission critical to starting and conducting business. Review the following six benefits to finance a new company on a business credit card:

1. Easy Expenditure Tracking

Depending on the credit card company, a record of all transactions may be available annually or by request only. Small business credit cards offering free online account management is an important feature. The ability to check transactions and manage online payments simplifies bookkeeping. The same record can be used during tax-time to calculate profits and earnings.

2. Finance Business Needs With a Low APR

A low preferred business APR can ease the transition of being paid by new clients and covering unforeseen expenses. The financial stresses of starting a new small business can hinder productivity. Be it the cost of renting or buying new equipment, immediate expenditures can wreak costly distress on any business. A business credit card with a low APR can help offset the pangs of paying a balance over time versus right away. The best business credit cards offer a 0% introductory APR.

3. Control Employee Spending

To ensure that employees are conscientious about the company budget, additional business credit cards may control their spending. A business credit card with online management and additional credit cards enables a small business owner to track spending, maintain records and receipts. During conventions, Bill Amato’s sales representatives put in long hours. To compensate and track their meals, each of his employees has a company credit card. Bill uses Advanta business cards because it allows him the ability to control employee expenditures by tracking their spending transactions online.

4. Manage Client Expenses

For simple account management, small business owners can pay for products and services using a business credit card check. For instance, Jane Brody, proprietor of an event management company uses business credit card checks to pay for additional client expenditures. Since the checks are customized to her business and then made payable to the supplier for a specified job and client, she is able to track and tack on any additional fees to each customer’s invoice. Not to mention, each client is billed for late payment transaction fees.

5. Ensure Business Productivity

An exceptional credit line is useful for the fast growing small business that has to cover travel, new technology and other expenditures. A robust credit line can be the difference between staying in business and going out of business. The inability to access a line of credit without depending on a small business loan, can bring a growing company to a screeching halt.

In the case of new franchise owner, Jim Denko his new small business was just beginning to return an investment. On the down side, Jim required a line of credit so that he did not have to dip into the family’s money market account and emergency reserve. Because Jim was qualified for a small business credit card, he was approved with a generous line of credit. The availability allowed him the freedom to test out new inventory for his franchise.

6. Take Advantage of Extras

The ultimate business credit card can be found in the “extras.” For instance, certain business credit cards come with amazing discounts and special incentives. These advantages can add up to savings. Perfect example, Advanta business credit cards, not only come with a healthy credit line, the credit card is devised for small business owners to be successful. Many popular business credit cards feature generous cash back and travel rewards.

Small Business Advice: To minimize confusing your personal cost with the costs of starting a new business, apply for a business credit card that provides you with the tools to run a profitable business.



By: Ed Vegliante

About the Author:

Algernon

So you have decided to take the plunge and venture into the world of entrepreneurship. You are enthusiastic, eager, uncertain and terrified all at the same time. Believe me, most people in your shoes feel the same way. The start-up phase of any business is often the most exhilarating, but for many, it is also the most trying. Fear of failure often stops would-be entrepreneurs before they even have a chance to bring their ideas to life. The following are some ideas that may help you to stay focused on your goals and will hopefully give you the extra confidence to pursue your venture.

1. Research the need for your product or service. If there are already 8 dry cleaning services in your town of 1,200 people, chances are your dry cleaning business will not succeed. If you are still determined to open your business when the demand isn’t great, consider adding some creative or innovative products or services that the competition doesn’t offer. Look into your local small business service centre for information on demand in your industry. Knowing that a service is in demand will give you the extra confidence that your business has potential.

2. Once you have decided that your business venture is viable, surround yourself with positive people. An encouraging word from a friend or family member can go a long way. Confidence and positivity go hand in hand. Conversely, negative thoughts bring self-doubt, and self-doubt almost certainly leads to failure. If someone in your life is negative concerning your business, try to discuss it with them as little as possible. This doesn’t mean don’t talk to them, just stay away from the subject of your business. Talk about your business and ideas with positive people only. This will help to leave you feeling excited at the end of your conversation instead of defeated.

3. Stay involved in the lives of your family and friends. Starting a new business can be all encompassing. It takes over your thoughts sometimes night and day. Don’t forget to put things into perspective. The most important things in life are your friends and family. Don’t neglect them. You need to have a healthy balance between work and family and friends in order to be happy in your life. Remember your ultimate goal is happiness in the end. If you are not happy, then what is it all for?

4. Read as many books as you can find. Read books on your industry, opening a business in this industry and business in general. Many online bookstores allow you to read reviews of books before buying them. These reviews will most likely be from people like yourself, looking for the same kind of information as you are. They will let you know if the book is worth purchasing. Learning as much as you possibly can about your industry and opening a business, is a sure way to gain confidence.

5. Get involved. Join trade associations if they exist for your industry. The advice and insight you will receive from the individuals already working in your field can be even more valuable than the information you can read in a book.

6. Don’t listen to the inner negative voice. Self doubt and fear of failure are what stops many would-be entrepreneurs from realizing their dreams. Whenever you realize that your inner dialogue is turning negative, change it immediately. You control your thoughts. Positive thinking is a powerful tool that will most certainly contribute to your success.

7. Love what you do. If you are planning on opening a home cleaning service, but can’t stand cleaning your own home, you are in all likelihood doomed to failure. Choose something that excites you and that you feel passionate about. You need to feel motivated in order to continue growing your business in the years to come.

Remember what your goal is and stay focused on that. Don’t let fear of failure defeat you. Regrets are one thing you certainly don’t want in life. Once you’ve researched your venture and know it has potential, keep the next steps in mind. Learn, stay positive and enjoy this exciting phase of your life. Good luck.



By: Kelly Sims

About the Author:

Todd